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Steph Kirkup

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Activity overview

Latest activity by Steph Kirkup
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    Steph Kirkup created an article,

    Creating an Export of Order Data

    A common request from users is for Tradebox One to export data that it has retrieved from the marketplaces; either for analysis or for import into another system such as couriers or accounts packag...

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    Steph Kirkup created an article,

    Message Lines and Notes

    Tradebox One features a number of options for tracking your own notes, and those entered by your customers on the marketplace. Channel Order Message The Notes tab of the order contains the Channel ...

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    Steph Kirkup created an article,

    Adjustment - Adjusting Orders with Discrepancies on CSV or Magento channels

    If you have either a Magento v1, or a CSV channel in Tradebox then you may occasionally see an adjustment line appear on one of your orders. This occurs when Tradebox has found a discrepancy betwee...

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    Steph Kirkup created an article,

    Amazon VAT Calculation Service Reports

    If you are signed up to the Amazon VAT Calculation Service (VCS) you can obtain reports containing detailed VAT calculation information for buyer shipments, returns, and refunds on all Amazon Europ...

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    Steph Kirkup created an article,

    Amazon FBA - Why is Carriage Included on my Amazon FBA Orders?

    A question we're often asked is why Tradebox populates a carriage figure on Amazon FBA orders when this money is not received by the seller as Amazon do the shipping.  The reason for this is that t...

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    Steph Kirkup created an article,

    Resending Orders to Sage for a second time

    To prevent duplicate entries in Sage, Tradebox records the number of each Sage invoice or sales order that it has created against the order in Tradebox. Once an invoice or sales order number has be...

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    Steph Kirkup created an article,

    Creating Dropship or Just in Time Purchase Orders in Sage

    If you are using Sage Accounts, and have specific products which you don't hold in stock yourself, then Tradebox can be configured to raise purchase orders in Sage when an order for one of those pr...

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    Steph Kirkup created an article,

    How Does Tradebox One Determine Which Nominal Code to Use?

    Tradebox's default behaviour is to read the nominal code and department for Sage posting from the Sage Product Record if there is one, or from a setting in the sales channel if no products are used...

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    Steph Kirkup created an article,

    Configuring Billing and Delivery Addresses for posting to Sage

    A common query from new users is how to configure the billing and delivery addresses on orders when posting into Sage, and how to deal with any discrepancies that may occur between the address as s...

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    Steph Kirkup created an article,

    Upgrading Sage - Changes Required

    If you upgrade to a new version of Sage you will need to do the following to ensure Tradebox works without issue:  Note - These instructions apply to Tradebox One. If you're using Tradebox Finance ...