It has been known for anti-virus software to interfere with other programs on your PC and prevent them from working correctly. Excluding Tradebox from your AV scans will prevent these issues and help to optimise the program's performance.
All AV systems deal with exclusions in different ways, so to get specific instructions please speak to either your AV provider or IT support.
The folders that need to be excluded are the Tradebox Program Folder and the Tradebox Data Folder. To determine where these are, click on Support in the top right hand corner of the software.
This displays a page of information about your software. The folders are listed under Program Information.
Once these folders have been added to the exclusions list, they will no longer be included in the AV scans, which will allow the software to run unimpeded.