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Adding files to the Tradebox Program

There may be times when we need to send you control files to add to the Tradebox program to fix a problem or sometimes to assist in investigating an issue. These will always be sent inside a zipped folder. To extract these into the Tradebox program folder you will need to do the following:

 

  1. In Tradebox click on support and then click on the link to the Installation Folder. This will open up the location on the PC were Tradebox Program Files are located.
  2. Close Tradebox, including the scheduler if applicable (you will find this in the system tray at the bottom right of the screen).
  3. Download or save the zipped folder onto your PC.
  4. Right click on the zipped folder and extract the contents into the folder where the Tradebox Program Files are held.
  5. Allow the new files to overwrite the old files (if applicable).
  6. Repeat on each PC Tradebox is installed upon

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