A common query from new users is how to configure the billing and delivery addresses on orders when posting into Sage, and how to deal with any discrepancies that may occur between the address as shown on the marketplace and in Tradebox, and the address when passed through into Sage.
Discrepancies can occur because many websites and marketplaces allow for more address fields than Sage does. Including company name alongside buyer's name and address lines 1-5, this gives 7 fields whereas Sage only has space for 6, meaning that one field cannot be transferred.
By default, in Tradebox, company name is the field that's left out. You are in full control of the address settings, however, so if you do sell to businesses and need the company name included, you can change the defaults. These are located in Configuration -> Sage in Tradebox.
The Sage fields are shown on the left, and the Tradebox fields appear on the right hand side. Different configurations can be chosen by using the drop downs. Above you can see the default Tradebox configuration, which would produce an address formatted like this:
Tradebox has posted through the buyer's name and address lines 1-5, however company name and country are not shown. Note: with the default setting 'Postcode + Country' set to appear in address line 6, if the country is outside of the UK the country will appear next to the postcode. If the country is the UK, it is never shown.
A different way to configure the addresses would be this:
Both addresses here will show the company name under the billing name in Sage, as shown below:
In this example, we have included the company name, and removed the county, as couriers would generally be able to find an address without this information.
Additionally, you have the option to automatically replace the buyer's name with the company name if provided, by ticking the 'Use Billing Company Name' or 'Use Shipping Company Name' boxes.
This ensures that you will always see the company name, if provided, and if there is no company name then the buyer's name will be displayed. If this option is selected, even if a company name is provided, the buyer's name will always be published to the customer contact field in the order tab of the invoice, as shown:
You can also, if you wish, have different configurations for the billing and delivery addresses.