Most online platforms that Tradebox integrate with allow the software to map the Tradebox SKU to the online Marketplace SKU for the purposes of matching corresponding products together and enabling stock levels to be amended.
The following channels have an additional Listing ID or Product ID that Tradebox needs to obtain to allow this function to happen successfully:
- eBay (Listing ID)
- Shopify (Product ID)
- Bigcommerce (Product ID)
- WooCommerce (Product ID)
This additional product identifier is stored against the existing product record/product mappings in Tradebox and needs to be imported from the above channels, as follows:
Using Sage Stock Control
If your stock control is set to get products from accounts, then before adding your listing IDs you will need to first of all import your products from the accounts package, and secondly set up product mappings.
Once those steps have been completed, to add the Listing IDs to your records, go to Products in Tradebox and then select Import -> Products and choose either your eBay, Shopify, WooCommerce or Bigcommerce sales channel from the drop down list.
Once the import is complete, the listing IDs will be added to the product record. You can view them by accessing the product record in the Products module and selecting the Channels tab:
Using Tradebox stock control
If your stock control is set to Tradebox then you can download your products directly from the sales channel into Tradebox, which will automatically store the product ID. The menu can be accessed from the Products screen, by clicking Import -> Products and choosing either your eBay, Shopify or Bigcommerce channel.
This will automatically create the product records and populate them with the Listing IDs. It will also automatically create a mapping between the online and Tradebox SKU.
If you've already created your products via another method, then you will need to ensure that product mappings are in place first, and select the Update Existing Records box on the Product Import options:
You can also tick the Update Quantities box to update the stock levels in Tradebox to match what's on Bigcommerce, if the levels in Tradebox have not been populated yet or are incorrect.